CloudTalk Alternatives

CloudTalk is a cloud-based contact center software that provides businesses with a comprehensive platform for managing customer interactions. It offers features such as call routing, IVR, ACD, and CRM integration, allowing users to streamline their sales, marketing, and support activities in a single interface. The software also includes analytics and AI-powered tools for improving customer experience and agent productivity.

CloudTalk

CloudTalk is a cloud-based contact center software that provides businesses with a comprehensive platform for managing customer interactions. It offers features such as call routing, IVR, ACD, and CRM integration, allowing users to streamline their sales, marketing, and support activities in a single interface. The software also includes analytics and AI-powered tools for improving customer experience and agent productivity.

Overall Rating 4.2 (1,775 Reviews)

Productivity: 27%

ROI: 13%

Alternatives: 44

Categories: 6

Features: 52

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Alternative Products

Bitrix24

Bitrix24 is a cloud-based collaboration platform that offers a range of business tools and features. It provides file sharing and storage, project management, communication channels, CRM system, task management, and integration with third-party apps through APIs or Zapier. Users can also create custom workflows and automate tasks within the platform.

Overall Rating 4.1 (1,559 Reviews)

Productivity: 126%

ROI: 86%

Categories: 61

Features: 375

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Intacct

Intacct is a cloud-based accounting and financial management software designed for small to medium-sized businesses. It provides real-time visibility into financial performance, automates accounting tasks, and streamlines processes such as invoicing, accounts payable, and cash management. Intacct also offers integrated modules for order management, revenue recognition, and project accounting, making it a comprehensive solution for businesses seeking to optimize their financial operations.

Overall Rating 4.4 (22,737 Reviews)

Productivity: 48%

ROI: 92%

Categories: 32

Features: 215

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LiveAgent

LiveAgent is a cloud-based customer service platform that enables businesses to manage all communication channels in one place. It offers features such as ticketing system, live chat, phone and email management, reporting and analytics, and integration with popular CRM systems. The software aims to help companies provide timely and efficient support to their customers.

Overall Rating 4.5 (3,774 Reviews)

Productivity: 14%

ROI: 56%

Categories: 30

Features: 193

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Zendesk

Zendesk is a cloud-based customer service platform that helps businesses manage and support customers across multiple channels. It provides ticketing, chat, voice, and mobile messaging capabilities, as well as analytics and reporting tools to track performance and identify areas for improvement. The software also integrates with popular apps and services, allowing companies to personalize their customer experience.

Overall Rating 4.2 (10,594 Reviews)

Productivity: 4%

ROI: 17%

Categories: 28

Features: 192

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Zoho Desk

Zoho Desk is a cloud-based customer support software that automates ticketing, routing, and escalation processes to provide timely resolutions. It streamlines communication with customers through various channels like email, phone, chat, social media, and SMS.

Overall Rating 4.3 (13,266 Reviews)

Productivity: 32%

ROI: 58%

Categories: 21

Features: 155

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Weave

Weave is a user-friendly platform that automates IT asset management, software deployment, and endpoint security, streamlining workflows for organizations of all sizes with customizable dashboards and integrations.

Overall Rating 4.4 (1,184 Reviews)

Productivity: 7%

ROI: 52%

Categories: 13

Features: 111

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Nextiva

Nextiva is a cloud-based business communication platform offering VoIP phone systems, video conferencing, and customer engagement tools for small to medium-sized businesses, simplifying operations and enhancing customer experience.

Overall Rating 4.6 (8,408 Reviews)

Productivity: 92%

ROI: 6%

Categories: 12

Features: 97

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Talkdesk

Talkdesk is a cloud-based contact center software that provides businesses with an all-in-one platform for customer engagement. It offers features such as omnichannel communication, AI-powered routing, and analytics-driven insights to help companies deliver exceptional customer experiences. The software also includes integration capabilities with popular CRM systems, enabling seamless data sharing and automation of business processes.

Overall Rating 3.8 (3,993 Reviews)

Productivity: 19%

ROI: 7%

Categories: 10

Features: 80

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GoTo Connect

GoTo Connect is a cloud-based meeting and collaboration platform that enables users to hold video meetings, share screens, and collaborate in real-time. It offers features such as virtual whiteboards, chat functions, and integration with popular productivity tools like Google Drive and Microsoft Office. The software also allows for seamless connectivity across devices, including desktops, laptops, tablets, and mobile phones.

Overall Rating 4.4 (2,049 Reviews)

Productivity: 69%

ROI: 1%

Categories: 10

Features: 63

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RingCentral MVP

RingCentral MVP is a unified communications as a service (UCaaS) platform that integrates voice, video, team messaging, and collaboration in one cloud-based solution. It offers advanced features such as AI-driven call management, contact center capabilities, and analytics to streamline business communications and improve productivity.

Overall Rating 4.2 (1,980 Reviews)

Productivity: 21%

ROI: 10%

Categories: 10

Features: 64

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inContact Call Center Software

inContact Call Center Software is a cloud-based contact center platform that offers omnichannel engagement, AI-driven routing, and real-time analytics to help businesses streamline customer interactions, improve agent productivity, and deliver exceptional customer experiences.

Overall Rating 4.1 (2,486 Reviews)

Productivity: 38%

ROI: 19%

Categories: 9

Features: 73

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RingOver

RingOver is a cloud-based communication platform that provides businesses with a virtual PBX system, integrated CRM and dialer tools to manage customer interactions, sales pipeline, and marketing campaigns in one seamless interface.

Overall Rating 4.2 (1,384 Reviews)

Productivity: 57%

ROI: 37%

Categories: 8

Features: 65

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Lusha

Lusha is a B2B contact and sales intelligence platform that helps businesses find accurate and up-to-date information on companies and key decision-makers. It uses machine learning algorithms to verify data accuracy and provides insights on company structures, revenue, and more. Lusha's goal is to empower businesses with the most reliable data, enhancing their sales and marketing efforts.

Overall Rating 3.5 (2,110 Reviews)

Productivity: 23%

ROI: 38%

Categories: 8

Features: 63

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Twilio Communications Platform

Twilio is a cloud-based communications platform that enables businesses to build, scale and operate real-time communication experiences across messaging, voice and video. It provides APIs for text, voice and video capabilities, allowing developers to easily integrate communications into applications.

Overall Rating 2.6 (1,100 Reviews)

Productivity: 67%

ROI: 31%

Categories: 8

Features: 73

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PhoneBurner

PhoneBurner is a cloud-based lead generation and inside sales platform that helps businesses automate and streamline their phone prospecting efforts. It features a power dialer, email and voice messages, and a CRM integration to track interactions and follow up with leads. PhoneBurner enables users to make more calls in less time, increase efficiency, and improve customer engagement.

Overall Rating 4.7 (294 Reviews)

Productivity: 79%

ROI: 31%

Categories: 7

Features: 75

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Dialpad Sell

Dialpad Sell is a cloud-based sales engagement platform that helps businesses streamline their sales process with AI-powered automation, personalized customer interactions, and real-time analytics.

Overall Rating 4.3 (2,992 Reviews)

Productivity: 67%

ROI: 31%

Categories: 7

Features: 66

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Five9

Five9 is a cloud-based contact center software that automates and streamlines customer interactions, providing features such as automated dialing, call routing, IVR, and analytics to improve customer experience and agent productivity.

Overall Rating 3.5 (1,183 Reviews)

Productivity: 46%

ROI: 15%

Categories: 7

Features: 60

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Customer Frontlines

Customer Frontlines is a cloud-based customer experience platform that empowers businesses to deliver personalized interactions and resolve issues efficiently, providing actionable insights and data-driven decision-making capabilities.

Overall Rating 4.5 (283 Reviews)

Productivity: 51%

ROI: 23%

Categories: 6

Features: 54

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CallHippo

CallHippo is a cloud-based call center software that enables businesses to establish a professional phone presence. It allows users to make and receive calls, set up auto-receptionists, and manage leads and customers. CallHippo also offers features like voicemail transcription, call recording, and analytics.

Overall Rating 3.5 (1,553 Reviews)

Productivity: 29%

ROI: 6%

Categories: 5

Features: 47

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JustCall

JustCall is a cloud-based telephony platform that enables businesses to make and receive calls, send messages, and manage communication workflows through an intuitive interface. It integrates with CRM systems and supports SMS, voice, and video communications.

Overall Rating 4.3 (2,699 Reviews)

Productivity: 30%

ROI: 41%

Categories: 5

Features: 46

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