Customer Frontlines Alternatives

Customer Frontlines is a cloud-based customer experience platform that empowers businesses to deliver personalized interactions and resolve issues efficiently, providing actionable insights and data-driven decision-making capabilities.

Customer Frontlines

Overall Rating 4.5 (283 Reviews)

Productivity: 51%

ROI: 23%

Alternatives: 54

Categories: 6

Features: 54

Alternative Products

Pipedrive

Pipedrive is a sales pipeline management platform that helps businesses manage their sales process efficiently. It offers customizable pipelines, deal tracking, and sales team collaboration tools to streamline sales operations and boost revenue growth. With Pipedrive, users can visualize their sales journey, set targets, and gain insights into their sales performance in real-time, making it easier to close deals and achieve business goals.

Overall Rating 4.4 (7,651 Reviews)

Productivity: 128%

ROI: 95%

Categories: 41

Features: 226

Smartsheet

Smartsheet is a cloud-based work management platform that automates workflows, streamlines collaboration, and increases productivity by integrating project planning, execution, and monitoring into one unified system.

Overall Rating 4.4 (3,471 Reviews)

Productivity: 26%

ROI: 7%

Categories: 41

Features: 237

JotForm 4 0

JotForm 4.0 is a powerful online form builder that simplifies data collection with intuitive drag-and-drop functionality customizable templates and seamless integrations with popular services such as Google Sheets Mailchimp and more.

Overall Rating 4.7 (5,946 Reviews)

Productivity: 48%

ROI: 125%

Categories: 37

Features: 261

LiveAgent

LiveAgent is a cloud-based customer service platform that enables businesses to manage all communication channels in one place. It offers features such as ticketing system, live chat, phone and email management, reporting and analytics, and integration with popular CRM systems. The software aims to help companies provide timely and efficient support to their customers.

Overall Rating 4.5 (3,774 Reviews)

Productivity: 14%

ROI: 56%

Categories: 30

Features: 193

MailChimp

MailChimp is an all-in-one email marketing platform that allows users to create and send professional-looking campaigns with ease. It offers a range of features including template customization, list management, automation tools and analytics integration.

Overall Rating 4.3 (30,691 Reviews)

Productivity: 55%

ROI: 30%

Categories: 25

Features: 170

Miro

Miro is a digital workspace platform that enables teams to brainstorm, ideate, and collaborate remotely using virtual sticky notes, whiteboards, and video conferencing features.

Overall Rating 4.7 (9,006 Reviews)

Productivity: 44%

ROI: 48%

Categories: 24

Features: 147

Zoho Desk

Zoho Desk is a cloud-based customer support software that automates ticketing, routing, and escalation processes to provide timely resolutions. It streamlines communication with customers through various channels like email, phone, chat, social media, and SMS.

Overall Rating 4.3 (13,266 Reviews)

Productivity: 32%

ROI: 58%

Categories: 21

Features: 155

Lucky Orange

Lucky Orange is a cloud-based customer experience analytics platform that provides real-time feedback and insights to businesses, helping them improve user engagement, conversion rates, and overall online performance.

Overall Rating 4.8 (956 Reviews)

Productivity: 65%

ROI: 50%

Categories: 14

Features: 118

Nextiva

Nextiva is a cloud-based business communication platform offering VoIP phone systems, video conferencing, and customer engagement tools for small to medium-sized businesses, simplifying operations and enhancing customer experience.

Overall Rating 4.6 (8,408 Reviews)

Productivity: 92%

ROI: 6%

Categories: 12

Features: 97

Talkdesk

Talkdesk is a cloud-based contact center software that provides businesses with an all-in-one platform for customer engagement. It offers features such as omnichannel communication, AI-powered routing, and analytics-driven insights to help companies deliver exceptional customer experiences. The software also includes integration capabilities with popular CRM systems, enabling seamless data sharing and automation of business processes.

Overall Rating 3.8 (3,993 Reviews)

Productivity: 19%

ROI: 7%

Categories: 10

Features: 80

Gong io

Gong.io is an AI-powered sales intelligence platform that provides real-time conversation analysis and insights to help businesses improve sales performance, identify new opportunities, and optimize customer engagement.

Overall Rating 4.8 (6,546 Reviews)

Productivity: 89%

ROI: 47%

Categories: 10

Features: 88

Hotjar

Hotjar is a user feedback and analytics tool that helps businesses understand their website visitors' behavior, preferences, and pain points through heatmaps, recordings, surveys, and more. It provides actionable insights to improve user experience and conversion rates.

Overall Rating 4.4 (889 Reviews)

Productivity: 26%

ROI: 51%

Categories: 10

Features: 82

Fathom

Fathom is a global data analytics and insights platform that leverages AI-driven research and machine learning algorithms to provide actionable intelligence for businesses. It aggregates publicly available information on companies and individuals, allowing users to track trends, identify patterns, and uncover new opportunities. The platform offers customizable dashboards, real-time updates, and advanced search capabilities.

Overall Rating 5.0 (4,144 Reviews)

Productivity: 71%

ROI: 54%

Categories: 10

Features: 92

SurveyMonkey

SurveyMonkey is a web-based survey and questionnaire platform that enables users to create and distribute surveys, collect data, and analyze results. It offers customizable templates, question types, and reporting features for various use cases including market research, customer feedback, and employee engagement.

Overall Rating 4.3 (23,666 Reviews)

Productivity: 16%

ROI: 62%

Categories: 9

Features: 77

inContact Call Center Software

inContact Call Center Software is a cloud-based contact center platform that offers omnichannel engagement, AI-driven routing, and real-time analytics to help businesses streamline customer interactions, improve agent productivity, and deliver exceptional customer experiences.

Overall Rating 4.1 (2,486 Reviews)

Productivity: 38%

ROI: 19%

Categories: 9

Features: 73

Salesforce Marketing Cloud

Salesforce Marketing Cloud is a customer engagement platform that enables marketers to deliver personalized experiences across channels. It provides a unified view of customers, automates workflows, and enhances data-driven decision making through AI-powered insights. With features like email marketing, mobile messaging, and social media management, businesses can engage with customers more effectively and build lasting relationships.

Overall Rating 2.8 (1,009 Reviews)

Productivity: 54%

ROI: 19%

Categories: 8

Features: 74

Marketo Lead Management

Marketo's Lead Management enables businesses to centralize and manage leads in one place. It automates lead qualification, routing, and assignment based on rules and criteria set by marketers. This feature streamlines the sales process, ensuring that leads are handled efficiently and effectively, ultimately driving higher conversion rates and revenue growth.

Overall Rating 4.1 (3,245 Reviews)

Productivity: 13%

ROI: 14%

Categories: 8

Features: 69

LeadSquared

LeadSquared is a customer relationship management (CRM) software that helps businesses streamline sales and marketing processes with automation, lead scoring, and data analytics, providing actionable insights for informed decision-making.

Overall Rating 4.5 (411 Reviews)

Productivity: 43%

ROI: 52%

Categories: 7

Features: 77

Five9

Five9 is a cloud-based contact center software that automates and streamlines customer interactions, providing features such as automated dialing, call routing, IVR, and analytics to improve customer experience and agent productivity.

Overall Rating 3.5 (1,183 Reviews)

Productivity: 46%

ROI: 15%

Categories: 7

Features: 60

Typeform

Typeform is a user-friendly online form builder that allows users to create interactive and customizable forms, surveys, and quizzes using drag-and-drop tools and a wide range of templates.

Overall Rating 3.7 (2,328 Reviews)

Productivity: 12%

ROI: 59%

Categories: 7

Features: 64

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