Freshdesk Alternatives

Freshdesk is a cloud-based helpdesk and customer service software that automates ticketing, provides omnichannel support, and offers advanced reporting and analytics to streamline customer interactions and improve business outcomes.

Freshdesk

Overall Rating 4.4 (7,180 Reviews)

Productivity: 4%

ROI: 11%

Alternatives: 32

Categories: 18

Features: 130

Alternative Products

Monday.com

Monday.com is a work operating system that helps teams manage tasks, projects, and workflows through customizable templates and visual dashboards, facilitating collaboration, productivity, and real-time updates in a centralized platform.

Overall Rating 4.6 (21,325 Reviews)

Productivity: 164%

ROI: 207%

Categories: 90

Features: 459

NetSuite

NetSuite is a cloud-based enterprise resource planning (ERP) software that provides integrated business management solutions for companies of all sizes, streamlining financials, customer relationships, inventory and supply chain management in one unified platform.

Overall Rating 4.0 (5,292 Reviews)

Productivity: 178%

ROI: 25%

Categories: 80

Features: 397

Bitrix24

Bitrix24 is a cloud-based collaboration platform that offers a range of business tools and features. It provides file sharing and storage, project management, communication channels, CRM system, task management, and integration with third-party apps through APIs or Zapier. Users can also create custom workflows and automate tasks within the platform.

Overall Rating 4.1 (1,559 Reviews)

Productivity: 126%

ROI: 86%

Categories: 61

Features: 375

Odoo

Odoo is a cloud-based ERP (Enterprise Resource Planning) software suite that offers a wide range of business management tools. It provides features such as CRM, accounting, inventory management, e-commerce, and project management in a single platform. Odoo's modular architecture allows businesses to select and implement only the modules they need, making it a flexible and cost-effective solution for various industries.

Overall Rating 4.0 (1,910 Reviews)

Productivity: 13%

ROI: 114%

Categories: 46

Features: 282

Salesforce

Salesforce is a cloud-based software company that provides customer relationship management (CRM) solutions to businesses of all sizes. It offers a range of products and services including sales, marketing, and customer service tools, as well as analytics and artificial intelligence capabilities. The platform is designed to help companies manage interactions with customers across various touchpoints.

Overall Rating 4.4 (42,388 Reviews)

Productivity: 82%

ROI: 88%

Categories: 45

Features: 274

Pipedrive

Pipedrive is a sales pipeline management platform that helps businesses manage their sales process efficiently. It offers customizable pipelines, deal tracking, and sales team collaboration tools to streamline sales operations and boost revenue growth. With Pipedrive, users can visualize their sales journey, set targets, and gain insights into their sales performance in real-time, making it easier to close deals and achieve business goals.

Overall Rating 4.4 (7,651 Reviews)

Productivity: 128%

ROI: 95%

Categories: 41

Features: 226

JotForm 4 0

JotForm 4.0 is a powerful online form builder that simplifies data collection with intuitive drag-and-drop functionality customizable templates and seamless integrations with popular services such as Google Sheets Mailchimp and more.

Overall Rating 4.7 (5,946 Reviews)

Productivity: 48%

ROI: 125%

Categories: 37

Features: 261

LiveAgent

LiveAgent is a cloud-based customer service platform that enables businesses to manage all communication channels in one place. It offers features such as ticketing system, live chat, phone and email management, reporting and analytics, and integration with popular CRM systems. The software aims to help companies provide timely and efficient support to their customers.

Overall Rating 4.5 (3,774 Reviews)

Productivity: 14%

ROI: 56%

Categories: 30

Features: 193

Zendesk

Zendesk is a cloud-based customer service platform that helps businesses manage and support customers across multiple channels. It provides ticketing, chat, voice, and mobile messaging capabilities, as well as analytics and reporting tools to track performance and identify areas for improvement. The software also integrates with popular apps and services, allowing companies to personalize their customer experience.

Overall Rating 4.2 (10,594 Reviews)

Productivity: 4%

ROI: 17%

Categories: 28

Features: 192

Zoho CRM

Zoho CRM is a cloud-based customer relationship management software that helps businesses manage contacts, leads, accounts, and sales pipelines. It offers features like sales automation, marketing automation, and analytics to boost sales and productivity.

Overall Rating 4.2 (14,644 Reviews)

Productivity: 86%

ROI: 12%

Categories: 28

Features: 176

Dynamics 365

Dynamics 365 is a cloud-based business application platform that integrates enterprise resource planning (ERP), customer relationship management (CRM), and finance and operations capabilities to drive business growth and efficiency.

Overall Rating 4.4 (55 Reviews)

Productivity: 114%

ROI: 39%

Categories: 25

Features: 205

Confluence

Confluence is a collaborative software platform that enables teams to create, share, and manage content in one place. It allows users to store meeting minutes, project plans, and product documentation, while also integrating with other tools like Jira and Trello. Confluence's wiki-style interface supports rich text editing, images, and links, making it easy for teams to collaborate on complex projects.

Overall Rating 4.3 (7,398 Reviews)

Productivity: 13%

ROI: 42%

Categories: 24

Features: 162

Slack

Slack is a communication platform that enables teams to collaborate through messaging, voice and video calls, file sharing, and integration with other productivity tools.

Overall Rating 4.6 (57,606 Reviews)

Productivity: 42%

ROI: 13%

Categories: 23

Features: 159

Webex

Webex is a video conferencing and online meeting platform that enables users to connect with others remotely through voice and video calls, screen sharing, and virtual whiteboarding in real-time.

Overall Rating 4.3 (27,384 Reviews)

Productivity: 4%

ROI: 7%

Categories: 22

Features: 159

Zoho Desk

Zoho Desk is a cloud-based customer support software that automates ticketing, routing, and escalation processes to provide timely resolutions. It streamlines communication with customers through various channels like email, phone, chat, social media, and SMS.

Overall Rating 4.3 (13,266 Reviews)

Productivity: 32%

ROI: 58%

Categories: 21

Features: 155

Wix

Wix is a web development platform that allows users to create custom websites and applications using a drag-and-drop interface, offering various templates, design tools, and e-commerce features.

Overall Rating 4.5 (33,896 Reviews)

Productivity: 25%

ROI: 40%

Categories: 19

Features: 151

HootSuite

Hootsuite is a social media management platform that enables users to schedule and post content across multiple social media platforms including Facebook, Twitter, Instagram, and LinkedIn. It also provides analytics and monitoring tools to track engagement and performance of posts, allowing businesses to optimize their social media strategy and reach a wider audience.

Overall Rating 4.2 (9,166 Reviews)

Productivity: 10%

ROI: 54%

Categories: 16

Features: 127

JIRA Service Management

JIRA Service Management is a help desk and IT service management tool that enables teams to deliver exceptional customer experiences by automating workflows, streamlining issue resolution, and providing real-time insights into service performance.

Overall Rating 4.2 (1,545 Reviews)

Productivity: 51%

ROI: 17%

Categories: 16

Features: 132

Freshservice

Freshservice is a cloud-based IT service management (ITSM) and customer support software that helps organizations streamline their help desk operations, manage incidents, requests, and problems, and improve overall business efficiency.

Overall Rating 4.6 (1,916 Reviews)

Productivity: 26%

ROI: 6%

Categories: 13

Features: 112

RingCentral MVP

RingCentral MVP is a unified communications as a service (UCaaS) platform that integrates voice, video, team messaging, and collaboration in one cloud-based solution. It offers advanced features such as AI-driven call management, contact center capabilities, and analytics to streamline business communications and improve productivity.

Overall Rating 4.2 (1,980 Reviews)

Productivity: 21%

ROI: 10%

Categories: 10

Features: 64

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