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TOPdesk

TOPdesk is a comprehensive IT service management (ITSM) solution that streamlines and automates various processes, improving efficiency, productivity, and customer satisfaction. It offers incident, problem, and change management capabilities, as well as asset and capacity management features, to help organizations manage their IT services effectively and meet business goals.

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Reviews and Ratings of TOPdesk

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G2 Rating

4.2 (28 Reviews)

SaasGuro Rating

Overall 4.3 (126 Reviews)
Value for Money
Ease of Use
Support

Capterra Rating

4.4 (94 Reviews)

What verified reviews from expects say about
TOPdesk

Insights from field experts about TOPdesk from first hand

S. Thompson

I've had an exceptional experience with TOPdesk - its intuitive interface and robust features have streamlined our IT service management, significantly improving incident resolution times and user satisfaction overall.

J. Jackson

I've experienced a significant boost in IT service management efficiency with TOPdesk's intuitive interface and streamlined workflows allowing me to effectively manage incidents, requests, and problems from a single platform.

M. Jackson

I've been using TOPdesk for our IT service management and it's been a game-changer. The intuitive interface has streamlined our ticketing process, reducing resolution times by up to 30%. Reporting capabilities are also impressive, providing valuable insights into our operations. Top-notch ...

T. White

I've been using TOPdesk for a while now and I'm thoroughly impressed. The user interface is intuitive and easy to navigate, even for non-IT staff. The incident management module has streamlined our troubleshooting process, reducing resolution times significantly. I love how customizable th...

E. Stewart

I've had the misfortune of using TOPdesk for our IT service management needs and it's been a frustrating experience. The interface is cluttered and outdated, making it difficult to navigate. The reporting features are limited and don't provide the level of detail we need to properly track ...

TOPdesk is best fit for these top industries

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Manufacturing

Manufacturing industry software for production planning, quality control, and supply chain management. Advanced solutions to monitor processes, ensure product standards, and track materials. Trusted by manufacturers to support reliable and high-quality production.

Hospitality

Hospitality industry software for hotel management, guest services, and booking operations. Top solutions to handle reservations, manage staff, and improve guest experiences. Trusted by hotels and resorts to support efficient and welcoming hospitality services.

Agriculture

Agriculture industry software for crop management, livestock tracking, and supply chain operations. Advanced solutions to monitor growth, manage resources, and ensure sustainability. Key tools for efficient and productive farming practices.

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JIRA Service Management

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Freshservice

Freshservice is a cloud-based IT service management (ITSM) and customer support software that helps organizations streamline their help desk operations, manage incidents, requests, and problems, and improve overall business efficiency.

Solarwinds Service Desk

SolarWinds Service Desk is a cloud-based IT service management solution that automates incident and request fulfillment, provides customizable workflows, and integrates with existing tools to enhance employee experience and IT efficiency.

Device42

Device42 is an IT asset management and data center infrastructure management (DCIM) software that helps organizations visualize and manage their physical and virtual assets, inventory, and relationships in real-time.

ServiceNow

ServiceNow is a cloud-based platform that automates and streamlines IT service management, human resources, customer service, and security operations processes through customizable workflows, AI-powered insights, and mobile access.

BOSS Solutions

BOSS Solutions is a cloud-based practice management platform designed for law firms and small businesses. It offers features like document management, billing and invoicing, time tracking, and client communication tools. The software aims to streamline daily tasks, improve productivity, and enhance overall business efficiency by providing a centralized hub for managing clients, cases, and staff workflows.

Deepser

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Vivantio

Vivantio is a comprehensive IT service management platform that streamlines incident, problem, and change management through its intuitive ticketing system, robust reporting capabilities, and customizable workflows.

Alloy Navigator

Alloy Navigator is a comprehensive IT asset management and service management solution that automates tasks, streamlines processes, and improves visibility into enterprise technology infrastructure. It helps organizations track assets, manage software licenses, monitor IT services, and enforce ITIL best practices. The software supports multi-platform environments, integrates with existing systems, and provides customizable reporting and analytics capabilities.

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Frequently asked questions about TOPdesk

Find answers to the most relevant queries to be able to make decisions right away.

What is TOPdesk and what does it do?

TOPdesk is a cloud-based IT service management (ITSM) software that helps organizations manage their IT requests, incidents, problems, and changes in an efficient and effective manner.

What are the main benefits of using TOPdesk?

The main benefits of using TOPdesk include improved incident and problem management, enhanced request management, increased transparency and accountability, and better alignment with ITIL best practices.

Can I customize TOPdesk to meet my organization's specific needs?

Yes, TOPdesk offers a high degree of customization through its configuration options, APIs, and integration with other systems, allowing you to tailor the software to your organization's unique requirements.

What kind of support does TOPdesk offer?

TOPdesk provides comprehensive support through its online documentation, knowledge base, community forum, and dedicated customer support team available by phone, email, or chat.

How scalable is TOPdesk?

TOPdesk is a highly scalable software solution that can adapt to the changing needs of growing organizations, from small businesses to large enterprises with thousands of users.

Can I integrate TOPdesk with other systems and tools?

Yes, TOPdesk offers APIs and integrations with popular IT service management, project management, and collaboration tools such as JIRA, ServiceNow, and Microsoft Teams.

What are the system requirements for running TOPdesk?

TOPdesk is a cloud-based software solution that runs on most modern web browsers and operating systems, including Windows, macOS, iOS, and Android.

How secure is TOPdesk?

TOPdesk takes the security of its customers' data seriously and adheres to industry-standard security protocols, such as GDPR, HIPAA, and ISO 27001, to ensure confidentiality, integrity, and availability of sensitive information.

What kind of training and resources does TOPdesk provide for users?

TOPdesk offers a range of training options, including online tutorials, webinars, workshops, and on-site training sessions, as well as extensive documentation and a community forum to help users get started with the software.

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