TOPdesk
Streamline IT service management with TOPdesk's user-friendly software, automating workflows and enhancing customer experience through powerful incident and request management features.
Reviews and Ratings of TOPdesk
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Usage by Business Size
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Features - 18
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TOPdesk Pricing Plans
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Starter
Ideal for small organizations (up to 5 users)
$10
Business
Suitable for medium-sized organizations (6-50 users)
$20
Enterprise
Designed for large enterprises (51+ users)
$40
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Frequently asked questions about TOPdesk
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What is TOPdesk and what does it do?
TOPdesk is a cloud-based IT service management (ITSM) software that helps organizations manage their IT requests, incidents, problems, and changes in an efficient and effective manner.
What are the main benefits of using TOPdesk?
The main benefits of using TOPdesk include improved incident and problem management, enhanced request management, increased transparency and accountability, and better alignment with ITIL best practices.
Can I customize TOPdesk to meet my organization's specific needs?
Yes, TOPdesk offers a high degree of customization through its configuration options, APIs, and integration with other systems, allowing you to tailor the software to your organization's unique requirements.
What kind of support does TOPdesk offer?
TOPdesk provides comprehensive support through its online documentation, knowledge base, community forum, and dedicated customer support team available by phone, email, or chat.
How scalable is TOPdesk?
TOPdesk is a highly scalable software solution that can adapt to the changing needs of growing organizations, from small businesses to large enterprises with thousands of users.
Can I integrate TOPdesk with other systems and tools?
Yes, TOPdesk offers APIs and integrations with popular IT service management, project management, and collaboration tools such as JIRA, ServiceNow, and Microsoft Teams.
What are the system requirements for running TOPdesk?
TOPdesk is a cloud-based software solution that runs on most modern web browsers and operating systems, including Windows, macOS, iOS, and Android.
How secure is TOPdesk?
TOPdesk takes the security of its customers' data seriously and adheres to industry-standard security protocols, such as GDPR, HIPAA, and ISO 27001, to ensure confidentiality, integrity, and availability of sensitive information.
What kind of training and resources does TOPdesk provide for users?
TOPdesk offers a range of training options, including online tutorials, webinars, workshops, and on-site training sessions, as well as extensive documentation and a community forum to help users get started with the software.
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