Front Alternatives

Front is a cloud-based customer communication platform that helps teams manage and track all their customer interactions across multiple channels, including email, chat, and social media, in one centralized inbox.

Front

Overall Rating 4.6 (2,751 Reviews)

Productivity: 12%

ROI: 7%

Alternatives: 11

Categories: 1

Features: 11

Alternative Products

LiveAgent

LiveAgent is a cloud-based customer service platform that enables businesses to manage all communication channels in one place. It offers features such as ticketing system, live chat, phone and email management, reporting and analytics, and integration with popular CRM systems. The software aims to help companies provide timely and efficient support to their customers.

Overall Rating 4.5 (3,774 Reviews)

Productivity: 14%

ROI: 56%

Categories: 30

Features: 193

Zendesk

Zendesk is a cloud-based customer service platform that helps businesses manage and support customers across multiple channels. It provides ticketing, chat, voice, and mobile messaging capabilities, as well as analytics and reporting tools to track performance and identify areas for improvement. The software also integrates with popular apps and services, allowing companies to personalize their customer experience.

Overall Rating 4.2 (10,594 Reviews)

Productivity: 4%

ROI: 17%

Categories: 28

Features: 192

Zoho Desk

Zoho Desk is a cloud-based customer support software that automates ticketing, routing, and escalation processes to provide timely resolutions. It streamlines communication with customers through various channels like email, phone, chat, social media, and SMS.

Overall Rating 4.3 (13,266 Reviews)

Productivity: 32%

ROI: 58%

Categories: 21

Features: 155

Freshdesk

Freshdesk is a cloud-based helpdesk and customer service software that automates ticketing, provides omnichannel support, and offers advanced reporting and analytics to streamline customer interactions and improve business outcomes.

Overall Rating 4.4 (7,180 Reviews)

Productivity: 4%

ROI: 11%

Categories: 18

Features: 130

BirdEye

BirdEye is a reputation management platform that helps small businesses monitor and improve their online presence by tracking reviews on various platforms, identifying areas for improvement, and generating customized marketing campaigns.

Overall Rating 4.6 (4,258 Reviews)

Productivity: 17%

ROI: 18%

Categories: 10

Features: 80

inContact Call Center Software

inContact Call Center Software is a cloud-based contact center platform that offers omnichannel engagement, AI-driven routing, and real-time analytics to help businesses streamline customer interactions, improve agent productivity, and deliver exceptional customer experiences.

Overall Rating 4.1 (2,486 Reviews)

Productivity: 38%

ROI: 19%

Categories: 9

Features: 73

Intercom

Intercom is a customer messaging platform that helps businesses build relationships with customers through personalized messaging and automation, enabling them to engage, support, and sell to their audience across multiple channels.

Overall Rating 4.3 (4,815 Reviews)

Productivity: 84%

ROI: 38%

Categories: 9

Features: 83

TeamSupport

TeamSupport is a customer success and account management platform that automates workflows, streamlines communication, and provides visibility into customer interactions to help businesses deliver exceptional support experiences.

Overall Rating 4.4 (1,762 Reviews)

Productivity: 59%

ROI: 22%

Categories: 6

Features: 59

Userlike Live Chat

Userlike is a cloud-based live chat software that enables businesses to communicate with customers in real-time. It offers customizable templates, multi-language support, and integration with various CRM systems. Userlike Live Chat allows agents to respond quickly and efficiently to customer inquiries, providing personalized support across various channels, including website, mobile app, or messaging platforms.

Overall Rating 4.5 (1,667 Reviews)

Productivity: 13%

ROI: 19%

Categories: 5

Features: 41

Tidio Chat

Tidio is a live chat and customer messaging platform that enables businesses to engage with customers, answer questions, and resolve issues in real-time, providing personalized support across various channels including website, social media, and email.

Overall Rating 4.7 (2,200 Reviews)

Productivity: 36%

ROI: 11%

Categories: 4

Features: 36

Smartsupp live chat

Smartsupp is a live chat software that helps businesses engage with customers in real-time. It offers customizable chat boxes, automated greetings, and messaging. Users can also add integrations to popular platforms like Shopify, WordPress, and Google Analytics for seamless tracking and data analysis.

Overall Rating 4.6 (1,209 Reviews)

Productivity: 18%

ROI: 39%

Categories: 4

Features: 40

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