inContact Call Center Software Alternatives

inContact Call Center Software is a cloud-based contact center platform that offers omnichannel engagement, AI-driven routing, and real-time analytics to help businesses streamline customer interactions, improve agent productivity, and deliver exceptional customer experiences.

inContact Call Center Software

Overall Rating 4.1 (2,486 Reviews)

Productivity: 38%

ROI: 19%

Alternatives: 51

Categories: 9

Features: 73

Alternative Products

Bitrix24

Bitrix24 is a cloud-based collaboration platform that offers a range of business tools and features. It provides file sharing and storage, project management, communication channels, CRM system, task management, and integration with third-party apps through APIs or Zapier. Users can also create custom workflows and automate tasks within the platform.

Overall Rating 4.1 (1,559 Reviews)

Productivity: 126%

ROI: 86%

Categories: 61

Features: 375

Salesforce

Salesforce is a cloud-based software company that provides customer relationship management (CRM) solutions to businesses of all sizes. It offers a range of products and services including sales, marketing, and customer service tools, as well as analytics and artificial intelligence capabilities. The platform is designed to help companies manage interactions with customers across various touchpoints.

Overall Rating 4.4 (42,388 Reviews)

Productivity: 82%

ROI: 88%

Categories: 45

Features: 274

LiveAgent

LiveAgent is a cloud-based customer service platform that enables businesses to manage all communication channels in one place. It offers features such as ticketing system, live chat, phone and email management, reporting and analytics, and integration with popular CRM systems. The software aims to help companies provide timely and efficient support to their customers.

Overall Rating 4.5 (3,774 Reviews)

Productivity: 14%

ROI: 56%

Categories: 30

Features: 193

Zendesk

Zendesk is a cloud-based customer service platform that helps businesses manage and support customers across multiple channels. It provides ticketing, chat, voice, and mobile messaging capabilities, as well as analytics and reporting tools to track performance and identify areas for improvement. The software also integrates with popular apps and services, allowing companies to personalize their customer experience.

Overall Rating 4.2 (10,594 Reviews)

Productivity: 4%

ROI: 17%

Categories: 28

Features: 192

EngageBay Marketing

EngageBay Marketing is an all-in-one marketing software that offers email marketing, lead scoring, chatbots, and CRM tools to help businesses create personalized customer experiences, automate workflows, and drive conversions with its user-friendly interface.

Overall Rating 4.8 (1,909 Reviews)

Productivity: 53%

ROI: 67%

Categories: 25

Features: 176

Dynamics 365

Dynamics 365 is a cloud-based business application platform that integrates enterprise resource planning (ERP), customer relationship management (CRM), and finance and operations capabilities to drive business growth and efficiency.

Overall Rating 4.4 (55 Reviews)

Productivity: 114%

ROI: 39%

Categories: 25

Features: 205

Zoho Desk

Zoho Desk is a cloud-based customer support software that automates ticketing, routing, and escalation processes to provide timely resolutions. It streamlines communication with customers through various channels like email, phone, chat, social media, and SMS.

Overall Rating 4.3 (13,266 Reviews)

Productivity: 32%

ROI: 58%

Categories: 21

Features: 155

Freshdesk

Freshdesk is a cloud-based helpdesk and customer service software that automates ticketing, provides omnichannel support, and offers advanced reporting and analytics to streamline customer interactions and improve business outcomes.

Overall Rating 4.4 (7,180 Reviews)

Productivity: 4%

ROI: 11%

Categories: 18

Features: 130

Weave

Weave is a user-friendly platform that automates IT asset management, software deployment, and endpoint security, streamlining workflows for organizations of all sizes with customizable dashboards and integrations.

Overall Rating 4.4 (1,184 Reviews)

Productivity: 7%

ROI: 52%

Categories: 13

Features: 111

Nextiva

Nextiva is a cloud-based business communication platform offering VoIP phone systems, video conferencing, and customer engagement tools for small to medium-sized businesses, simplifying operations and enhancing customer experience.

Overall Rating 4.6 (8,408 Reviews)

Productivity: 92%

ROI: 6%

Categories: 12

Features: 97

GoTo Connect

GoTo Connect is a cloud-based meeting and collaboration platform that enables users to hold video meetings, share screens, and collaborate in real-time. It offers features such as virtual whiteboards, chat functions, and integration with popular productivity tools like Google Drive and Microsoft Office. The software also allows for seamless connectivity across devices, including desktops, laptops, tablets, and mobile phones.

Overall Rating 4.4 (2,049 Reviews)

Productivity: 69%

ROI: 1%

Categories: 10

Features: 63

RingCentral MVP

RingCentral MVP is a unified communications as a service (UCaaS) platform that integrates voice, video, team messaging, and collaboration in one cloud-based solution. It offers advanced features such as AI-driven call management, contact center capabilities, and analytics to streamline business communications and improve productivity.

Overall Rating 4.2 (1,980 Reviews)

Productivity: 21%

ROI: 10%

Categories: 10

Features: 64

BirdEye

BirdEye is a reputation management platform that helps small businesses monitor and improve their online presence by tracking reviews on various platforms, identifying areas for improvement, and generating customized marketing campaigns.

Overall Rating 4.6 (4,258 Reviews)

Productivity: 17%

ROI: 18%

Categories: 10

Features: 80

Talkdesk

Talkdesk is a cloud-based contact center software that provides businesses with an all-in-one platform for customer engagement. It offers features such as omnichannel communication, AI-powered routing, and analytics-driven insights to help companies deliver exceptional customer experiences. The software also includes integration capabilities with popular CRM systems, enabling seamless data sharing and automation of business processes.

Overall Rating 3.8 (3,993 Reviews)

Productivity: 19%

ROI: 7%

Categories: 10

Features: 80

Gong io

Gong.io is an AI-powered sales intelligence platform that provides real-time conversation analysis and insights to help businesses improve sales performance, identify new opportunities, and optimize customer engagement.

Overall Rating 4.8 (6,546 Reviews)

Productivity: 89%

ROI: 47%

Categories: 10

Features: 88

Fathom

Fathom is a global data analytics and insights platform that leverages AI-driven research and machine learning algorithms to provide actionable intelligence for businesses. It aggregates publicly available information on companies and individuals, allowing users to track trends, identify patterns, and uncover new opportunities. The platform offers customizable dashboards, real-time updates, and advanced search capabilities.

Overall Rating 5.0 (4,144 Reviews)

Productivity: 71%

ROI: 54%

Categories: 10

Features: 92

Agile CRM

Agile CRM is a cloud-based customer relationship management (CRM) software that helps small to medium-sized businesses manage contacts, leads, and sales pipelines in a single platform. It offers features like email marketing, lead scoring, and integration with third-party apps.

Overall Rating 4.7 (2,294 Reviews)

Productivity: 68%

ROI: 70%

Categories: 10

Features: 91

Intercom

Intercom is a customer messaging platform that helps businesses build relationships with customers through personalized messaging and automation, enabling them to engage, support, and sell to their audience across multiple channels.

Overall Rating 4.3 (4,815 Reviews)

Productivity: 84%

ROI: 38%

Categories: 9

Features: 83

Twilio Communications Platform

Twilio is a cloud-based communications platform that enables businesses to build, scale and operate real-time communication experiences across messaging, voice and video. It provides APIs for text, voice and video capabilities, allowing developers to easily integrate communications into applications.

Overall Rating 2.6 (1,100 Reviews)

Productivity: 67%

ROI: 31%

Categories: 8

Features: 73

RingOver

RingOver is a cloud-based communication platform that provides businesses with a virtual PBX system, integrated CRM and dialer tools to manage customer interactions, sales pipeline, and marketing campaigns in one seamless interface.

Overall Rating 4.2 (1,384 Reviews)

Productivity: 57%

ROI: 37%

Categories: 8

Features: 65

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