Zendesk Alternatives

Zendesk is a cloud-based customer service platform that helps businesses manage and support customers across multiple channels. It provides ticketing, chat, voice, and mobile messaging capabilities, as well as analytics and reporting tools to track performance and identify areas for improvement. The software also integrates with popular apps and services, allowing companies to personalize their customer experience.

Zendesk

Overall Rating 4.2 (10,594 Reviews)

Productivity: 4%

ROI: 17%

Alternatives: 30

Categories: 28

Features: 192

Alternative Products

Monday.com

Monday.com is a work operating system that helps teams manage tasks, projects, and workflows through customizable templates and visual dashboards, facilitating collaboration, productivity, and real-time updates in a centralized platform.

Overall Rating 4.6 (21,325 Reviews)

Productivity: 164%

ROI: 207%

Categories: 90

Features: 459

NetSuite

NetSuite is a cloud-based enterprise resource planning (ERP) software that provides integrated business management solutions for companies of all sizes, streamlining financials, customer relationships, inventory and supply chain management in one unified platform.

Overall Rating 4.0 (5,292 Reviews)

Productivity: 178%

ROI: 25%

Categories: 80

Features: 397

Bitrix24

Bitrix24 is a cloud-based collaboration platform that offers a range of business tools and features. It provides file sharing and storage, project management, communication channels, CRM system, task management, and integration with third-party apps through APIs or Zapier. Users can also create custom workflows and automate tasks within the platform.

Overall Rating 4.1 (1,559 Reviews)

Productivity: 126%

ROI: 86%

Categories: 61

Features: 375

Salesforce

Salesforce is a cloud-based software company that provides customer relationship management (CRM) solutions to businesses of all sizes. It offers a range of products and services including sales, marketing, and customer service tools, as well as analytics and artificial intelligence capabilities. The platform is designed to help companies manage interactions with customers across various touchpoints.

Overall Rating 4.4 (42,388 Reviews)

Productivity: 82%

ROI: 88%

Categories: 45

Features: 274

ClickUp

ClickUp is a cloud-based work management platform that offers features such as project planning, task assignment, and team collaboration. It provides customizable workflows, automated tasks, and real-time reporting to help teams stay organized and productive. With integrations to third-party apps and tools, ClickUp streamlines workflow processes and enhances overall team performance.

Overall Rating 4.6 (14,656 Reviews)

Productivity: 68%

ROI: 28%

Categories: 42

Features: 224

Pipedrive

Pipedrive is a sales pipeline management platform that helps businesses manage their sales process efficiently. It offers customizable pipelines, deal tracking, and sales team collaboration tools to streamline sales operations and boost revenue growth. With Pipedrive, users can visualize their sales journey, set targets, and gain insights into their sales performance in real-time, making it easier to close deals and achieve business goals.

Overall Rating 4.4 (7,651 Reviews)

Productivity: 128%

ROI: 95%

Categories: 41

Features: 226

LiveAgent

LiveAgent is a cloud-based customer service platform that enables businesses to manage all communication channels in one place. It offers features such as ticketing system, live chat, phone and email management, reporting and analytics, and integration with popular CRM systems. The software aims to help companies provide timely and efficient support to their customers.

Overall Rating 4.5 (3,774 Reviews)

Productivity: 14%

ROI: 56%

Categories: 30

Features: 193

Zoho CRM

Zoho CRM is a cloud-based customer relationship management software that helps businesses manage contacts, leads, accounts, and sales pipelines. It offers features like sales automation, marketing automation, and analytics to boost sales and productivity.

Overall Rating 4.2 (14,644 Reviews)

Productivity: 86%

ROI: 12%

Categories: 28

Features: 176

MailChimp

MailChimp is an all-in-one email marketing platform that allows users to create and send professional-looking campaigns with ease. It offers a range of features including template customization, list management, automation tools and analytics integration.

Overall Rating 4.3 (30,691 Reviews)

Productivity: 55%

ROI: 30%

Categories: 25

Features: 170

Dynamics 365

Dynamics 365 is a cloud-based business application platform that integrates enterprise resource planning (ERP), customer relationship management (CRM), and finance and operations capabilities to drive business growth and efficiency.

Overall Rating 4.4 (55 Reviews)

Productivity: 114%

ROI: 39%

Categories: 25

Features: 205

EngageBay Marketing

EngageBay Marketing is an all-in-one marketing software that offers email marketing, lead scoring, chatbots, and CRM tools to help businesses create personalized customer experiences, automate workflows, and drive conversions with its user-friendly interface.

Overall Rating 4.8 (1,909 Reviews)

Productivity: 53%

ROI: 67%

Categories: 25

Features: 176

Slack

Slack is a communication platform that enables teams to collaborate through messaging, voice and video calls, file sharing, and integration with other productivity tools.

Overall Rating 4.6 (57,606 Reviews)

Productivity: 42%

ROI: 13%

Categories: 23

Features: 159

Webex

Webex is a video conferencing and online meeting platform that enables users to connect with others remotely through voice and video calls, screen sharing, and virtual whiteboarding in real-time.

Overall Rating 4.3 (27,384 Reviews)

Productivity: 4%

ROI: 7%

Categories: 22

Features: 159

Zoho Desk

Zoho Desk is a cloud-based customer support software that automates ticketing, routing, and escalation processes to provide timely resolutions. It streamlines communication with customers through various channels like email, phone, chat, social media, and SMS.

Overall Rating 4.3 (13,266 Reviews)

Productivity: 32%

ROI: 58%

Categories: 21

Features: 155

Freshdesk

Freshdesk is a cloud-based helpdesk and customer service software that automates ticketing, provides omnichannel support, and offers advanced reporting and analytics to streamline customer interactions and improve business outcomes.

Overall Rating 4.4 (7,180 Reviews)

Productivity: 4%

ROI: 11%

Categories: 18

Features: 130

HubSpot CRM

HubSpot CRM is an all-in-one sales and marketing platform that automates lead management, customer service, and data analysis, providing a centralized view of customers and interactions, with tools for email, phone, and chat support.

Overall Rating 4.3 (17,373 Reviews)

Productivity: 45%

ROI: 55%

Categories: 17

Features: 110

Infusionsoft

Infusionsoft is a marketing automation platform that helps small businesses and entrepreneurs manage contacts, automate email campaigns, and track sales. It integrates with e-commerce sites and CRM systems to streamline customer engagement.

Overall Rating 3.8 (3,327 Reviews)

Productivity: 27%

ROI: 48%

Categories: 17

Features: 120

HootSuite

Hootsuite is a social media management platform that enables users to schedule and post content across multiple social media platforms including Facebook, Twitter, Instagram, and LinkedIn. It also provides analytics and monitoring tools to track engagement and performance of posts, allowing businesses to optimize their social media strategy and reach a wider audience.

Overall Rating 4.2 (9,166 Reviews)

Productivity: 10%

ROI: 54%

Categories: 16

Features: 127

JIRA Service Management

JIRA Service Management is a help desk and IT service management tool that enables teams to deliver exceptional customer experiences by automating workflows, streamlining issue resolution, and providing real-time insights into service performance.

Overall Rating 4.2 (1,545 Reviews)

Productivity: 51%

ROI: 17%

Categories: 16

Features: 132

Freshservice

Freshservice is a cloud-based IT service management (ITSM) and customer support software that helps organizations streamline their help desk operations, manage incidents, requests, and problems, and improve overall business efficiency.

Overall Rating 4.6 (1,916 Reviews)

Productivity: 26%

ROI: 6%

Categories: 13

Features: 112

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