Hi, how can we help you today?
SaasGuro logo SaasGuro Categories
Industries
Features
Products
Alternatives
Compare

Top Contact Center Quality Assurance
Software Solutions

Discover our collection of Contact Center Quality Assurance software solutions, designed to streamline digital content creation and management.

LiveAgent logo

LiveAgent

LiveAgent is a cloud-based customer service platform that enables businesses to manage all communication channels in one place. It offers features such as ticketing system, live chat, phone and email management, reporting and analytics, and integration with popular CRM systems. The software aims to help companies provide timely and efficient support to their customers.

Overall Rating 4.5 (3,774 Reviews)

Productivity: 14%

ROI: 56%

AI icon

Industries: 68

AI icon

Categories: 30

AI icon

Features: 193

Zoho Desk logo

Zoho Desk

Zoho Desk is a cloud-based customer support software that automates ticketing, routing, and escalation processes to provide timely resolutions. It streamlines communication with customers through various channels like email, phone, chat, social media, and SMS.

Overall Rating 4.3 (13,266 Reviews)

Productivity: 32%

ROI: 58%

AI icon

Industries: 68

AI icon

Categories: 21

AI icon

Features: 155

Nextiva logo

Nextiva

Nextiva is a cloud-based business communication platform offering VoIP phone systems, video conferencing, and customer engagement tools for small to medium-sized businesses, simplifying operations and enhancing customer experience.

Overall Rating 4.6 (8,408 Reviews)

Productivity: 92%

ROI: 6%

AI icon

Industries: 16

AI icon

Categories: 12

AI icon

Features: 97

Talkdesk

Talkdesk is a cloud-based contact center software that provides businesses with an all-in-one platform for customer engagement. It offers features such as omnichannel communication, AI-powered routing, and analytics-driven insights to help companies deliver exceptional customer experiences. The software also includes integration capabilities with popular CRM systems, enabling seamless data sharing and automation of business processes.

Overall Rating 3.8 (3,993 Reviews)

Productivity: 19%

ROI: 7%

AI icon

Industries: 68

AI icon

Categories: 10

AI icon

Features: 80

inContact Call Center Software

inContact Call Center Software is a cloud-based contact center platform that offers omnichannel engagement, AI-driven routing, and real-time analytics to help businesses streamline customer interactions, improve agent productivity, and deliver exceptional customer experiences.

Overall Rating 4.1 (2,486 Reviews)

Productivity: 38%

ROI: 19%

AI icon

Industries: 3

AI icon

Categories: 9

AI icon

Features: 73

Five9

Five9 is a cloud-based contact center software that automates and streamlines customer interactions, providing features such as automated dialing, call routing, IVR, and analytics to improve customer experience and agent productivity.

Overall Rating 3.5 (1,183 Reviews)

Productivity: 46%

ROI: 15%

AI icon

Industries: 6

AI icon

Categories: 7

AI icon

Features: 60

CloudTalk

CloudTalk is a cloud-based contact center software that provides businesses with a comprehensive platform for managing customer interactions. It offers features such as call routing, IVR, ACD, and CRM integration, allowing users to streamline their sales, marketing, and support activities in a single interface. The software also includes analytics and AI-powered tools for improving customer experience and agent productivity.

Overall Rating 4.2 (1,775 Reviews)

Productivity: 27%

ROI: 13%

AI icon

Industries: 11

AI icon

Categories: 6

AI icon

Features: 52

Customer Frontlines

Customer Frontlines is a cloud-based customer experience platform that empowers businesses to deliver personalized interactions and resolve issues efficiently, providing actionable insights and data-driven decision-making capabilities.

Overall Rating 4.5 (283 Reviews)

Productivity: 51%

ROI: 23%

AI icon

Industries: 56

AI icon

Categories: 6

AI icon

Features: 54

Calabrio One Suite

Calabrio One Suite is an all-in-one workforce optimization platform that provides real-time analytics, call recording and quality management, automated speech recognition, and performance management to help organizations improve customer experience and operational efficiency.

Overall Rating 4.5 (575 Reviews)

Productivity: 39%

ROI: 30%

AI icon

Industries: 9

AI icon

Categories: 4

AI icon

Features: 39

Convin

Convin is a conversational AI platform that enables businesses to create custom chatbots and voice assistants for customer support, sales, and marketing. It offers a user-friendly interface and integration with various messaging platforms.

Overall Rating 3.5 (4,056 Reviews)

Productivity: 38%

ROI: 8%

AI icon

Industries: 43

AI icon

Categories: 4

AI icon

Features: 38

Genesys Cloud

Genesys Cloud is a cloud-based customer experience platform that enables organizations to deliver omnichannel engagement, automate workflows, and analyze interactions across multiple touchpoints, providing a unified view of customer journeys.

Overall Rating 4.3 (1,644 Reviews)

Productivity: 24%

ROI: 16%

AI icon

Industries: 65

AI icon

Categories: 3

AI icon

Features: 39

Hi there, what do you need?

We need a reliable project management software for 50 for less than 10$ per user...

Audit platform with integrated learning and inventory management...

I need a dental clinic software to handle, bookings and payments...

Recommend me an easy and fast to implement chatbot for our support...

Our Advanced algorithm will find the best solution for your needs and filter out all the nonsense and marketing buzz for you

Terms of ServicePrivacy Policy
© Copyright saasguro.com